Delivery and Returns
Delivery and Shipping
Delivery charges are calculated separately to the listed price of the product. This will be calculated on checkout based upon size and weight.
Standard delivery will be second class via Royal Mail and have a maximum postage charge of £4.30. We would be happy to send first class for an additional cost should you request this.
Boo and Mi at Home aim to ensure you receive your purchased products in a timely manner. This may be up to 4-7 days although we will endeavour to reduce your waiting times wherever possible.
Our standard postage days will be Thursdays, Fridays and Saturdays.
We also provide an option for collection for customers who are local to the Stockport area. This is free of charge and should be arranged via [email protected].
Boo and Mi at Home use third party delivery services to complete fulfilment of transactions. Any delays or issues related to third party delivery services are out of the control of Boo and Mi at Home but we will endeavour to resolve any issues to your satisfaction in a timely manner.
Please ensure you provide accurate details of both the delivery location and any special requests related to delivery arrangements. Boo and Mi at Home do not accept any liability for mistakes related to inaccurate information provided on ordering.
For international orders please contact us for further information regarding any delivery and shipping information.
At Boo and Mi at Home we are trying to be as environmentally conscious as we can. This means at times we may reuse boxes and packaging to avoid creating unnecessary waste. However, the packaging we utilise will be clean and fit for purpose to ensure your purchases are as safe as possible.
Whilst we hope you love your purchase, we understand there are times you may wish to return it. If your purchase is delivered damaged or with faults please contact us via [email protected] within 48 hours of receipt of your item. Any product deemed to be faulty or damaged by the customer will be refunded for both the item and delivery costs if agreed by Boo and Mi at Home on receipt of the returned item.
If you change your mind or decide the product you purchased isn’t what you wanted Boo and Mi At Home will accept returns for up to 14 days from delivery. The item must be returned in the same condition it was received. The customer will be liable for any return costs and the product/s must be posted within the 14 day period defined above. Evidence of delivery will be requested to confirm proof of postage.
We recommend retaining proof of postage in case there are any issues such as loss or ‘new’ breakages during transit.